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Auto Configuration Backup fails after WAN IP change

Scheduled Pinned Locked Moved General pfSense Questions
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  • G
    Gertjan @codersaur
    last edited by Feb 21, 2025, 12:45 PM

    @codersaur

    My typical config-xxx.xml files are 650 Kbytes or so for a 24.11 on a 4100.
    9+ Mbytes seems a lot to me.

    No "help me" PM's please. Use the forum, the community will thank you.
    Edit : and where are the logs ??

    C 1 Reply Last reply Feb 21, 2025, 1:15 PM Reply Quote 0
    • C
      codersaur @Gertjan
      last edited by codersaur Feb 21, 2025, 1:18 PM Feb 21, 2025, 1:15 PM

      @Gertjan The xml files seem to include the rrddata. If I make a manual backup without rrddata the size is ~380 Kb.

      There doesn't seem to be an option in the ACB config page to include/exclude rrd data like there is on the manual Diagnostics > Backup/Restore...

      1 Reply Last reply Reply Quote 0
      • W
        williamrolison
        last edited by williamrolison Feb 21, 2025, 2:07 PM Feb 21, 2025, 1:53 PM

        Since I can't thumb up ATM. Anyways.

        I'm having this same issue as codersaur.

        Look forward to the fix. For now disabled.

        Netgate 4200 24.11

        C 1 Reply Last reply Feb 21, 2025, 2:07 PM Reply Quote 2
        • C
          codersaur @williamrolison
          last edited by Feb 21, 2025, 2:07 PM

          @williamrolison When did it start failing and can you correlate with any changes on your side? If yours also started failing around 20th Jan that might indicate a server-side change and rule out the WAN IP change a factor. Conversely, if you also had a WAN IP change that might also help track down the root cause.

          W 1 Reply Last reply Feb 21, 2025, 2:12 PM Reply Quote 0
          • W
            williamrolison @codersaur
            last edited by Feb 21, 2025, 2:12 PM

            Started for me on Feb 13. Feb 11 was when IP changed.

            1 Reply Last reply Reply Quote 0
            • S
              stephenw10 Netgate Administrator
              last edited by Feb 21, 2025, 3:11 PM

              The encrypted files uploaded to acb always exclude RRD data so that file size should be no issue. But clearly something is....

              C 1 Reply Last reply Mar 4, 2025, 11:33 AM Reply Quote 1
              • C
                codersaur @stephenw10
                last edited by Mar 4, 2025, 11:33 AM

                @stephenw10 is there any progress update on this issue? Thanks.

                1 Reply Last reply Reply Quote 0
                • S
                  stephenw10 Netgate Administrator
                  last edited by Mar 10, 2025, 12:46 AM

                  Nothing yet. I'll see if our IT guys found anything.....

                  C 2 Replies Last reply Mar 17, 2025, 6:53 PM Reply Quote 0
                  • C
                    codersaur @stephenw10
                    last edited by Mar 17, 2025, 6:53 PM

                    @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                    Nothing yet. I'll see if our IT guys found anything.....

                    Have they found anything? Backup is still failing every day.

                    1 Reply Last reply Reply Quote 0
                    • C
                      codersaur @stephenw10
                      last edited by Apr 2, 2025, 1:46 PM

                      @stephenw10 bump. Still failing...

                      1 Reply Last reply Reply Quote 0
                      • S
                        stephenw10 Netgate Administrator
                        last edited by Apr 2, 2025, 4:12 PM

                        Sorry let me find out what we can do....

                        C 2 Replies Last reply Apr 9, 2025, 9:00 AM Reply Quote 0
                        • C
                          codersaur @stephenw10
                          last edited by Apr 9, 2025, 9:00 AM

                          @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                          Sorry let me find out what we can do....

                          bump...

                          1 Reply Last reply Reply Quote 0
                          • C
                            codersaur @stephenw10
                            last edited by Apr 22, 2025, 3:25 PM

                            @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                            Sorry let me find out what we can do....

                            Were you able to find anything out?

                            1 Reply Last reply Reply Quote 0
                            • S
                              stephenw10 Netgate Administrator
                              last edited by Apr 22, 2025, 4:39 PM

                              Nope I still have nothing. Let me push harder...

                              1 Reply Last reply Reply Quote 0
                              • S
                                stephenw10 Netgate Administrator
                                last edited by 17 days ago

                                OK are you still seeing this now? There were some back end changes.

                                C 1 Reply Last reply 17 days ago Reply Quote 0
                                • C
                                  codersaur @stephenw10
                                  last edited by 17 days ago

                                  @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                                  OK are you still seeing this now? There were some back end changes.

                                  Just tried now. Still failing.

                                  2025-05-08 19:08:30.196785+01:00 /usr/local/sbin/acbupload.php: New alert found: An error occurred while uploading the encrypted pfSense configuration to https://acb.netgate.com/save (Operation timed out after 30000 milliseconds with 0 bytes received)*

                                  S 1 Reply Last reply 17 days ago Reply Quote 0
                                  • W
                                    williamrolison
                                    last edited by williamrolison 17 days ago 17 days ago

                                    A manual backup just worked for me now.

                                    And I see it did a few on it's own when I re-renabled, as expected.

                                    29df1869-4c9e-4056-aca6-e641f7a3aecf-image.png

                                    Test 1 is me hitting the "Backup now" button. The other 3 is it doing it's thing.

                                    Edit: Installed wireguard as well to be sure it would backup before hand, and it did :)

                                    540c87e2-194e-49b3-b2be-b0d6edbe7a40-image.png

                                    So works for me now, Thanks!

                                    1 Reply Last reply Reply Quote 1
                                    • S
                                      stephenw10 Netgate Administrator @codersaur
                                      last edited by 17 days ago

                                      @codersaur said in Auto Configuration Backup fails after WAN IP change:

                                      Just tried now. Still failing.

                                      OK, we'll keep digging then.

                                      1 Reply Last reply Reply Quote 0
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