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Auto Configuration Backup fails after WAN IP change

Scheduled Pinned Locked Moved General pfSense Questions
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  • W
    williamrolison
    last edited by williamrolison Feb 21, 2025, 2:07 PM Feb 21, 2025, 1:53 PM

    Since I can't thumb up ATM. Anyways.

    I'm having this same issue as codersaur.

    Look forward to the fix. For now disabled.

    Netgate 4200 24.11

    C 1 Reply Last reply Feb 21, 2025, 2:07 PM Reply Quote 2
    • C
      codersaur @williamrolison
      last edited by Feb 21, 2025, 2:07 PM

      @williamrolison When did it start failing and can you correlate with any changes on your side? If yours also started failing around 20th Jan that might indicate a server-side change and rule out the WAN IP change a factor. Conversely, if you also had a WAN IP change that might also help track down the root cause.

      W 1 Reply Last reply Feb 21, 2025, 2:12 PM Reply Quote 0
      • W
        williamrolison @codersaur
        last edited by Feb 21, 2025, 2:12 PM

        Started for me on Feb 13. Feb 11 was when IP changed.

        1 Reply Last reply Reply Quote 0
        • S
          stephenw10 Netgate Administrator
          last edited by Feb 21, 2025, 3:11 PM

          The encrypted files uploaded to acb always exclude RRD data so that file size should be no issue. But clearly something is....

          C 1 Reply Last reply Mar 4, 2025, 11:33 AM Reply Quote 1
          • C
            codersaur @stephenw10
            last edited by Mar 4, 2025, 11:33 AM

            @stephenw10 is there any progress update on this issue? Thanks.

            1 Reply Last reply Reply Quote 0
            • S
              stephenw10 Netgate Administrator
              last edited by Mar 10, 2025, 12:46 AM

              Nothing yet. I'll see if our IT guys found anything.....

              C 2 Replies Last reply Mar 17, 2025, 6:53 PM Reply Quote 0
              • C
                codersaur @stephenw10
                last edited by Mar 17, 2025, 6:53 PM

                @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                Nothing yet. I'll see if our IT guys found anything.....

                Have they found anything? Backup is still failing every day.

                1 Reply Last reply Reply Quote 0
                • C
                  codersaur @stephenw10
                  last edited by Apr 2, 2025, 1:46 PM

                  @stephenw10 bump. Still failing...

                  1 Reply Last reply Reply Quote 0
                  • S
                    stephenw10 Netgate Administrator
                    last edited by Apr 2, 2025, 4:12 PM

                    Sorry let me find out what we can do....

                    C 2 Replies Last reply Apr 9, 2025, 9:00 AM Reply Quote 0
                    • C
                      codersaur @stephenw10
                      last edited by Apr 9, 2025, 9:00 AM

                      @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                      Sorry let me find out what we can do....

                      bump...

                      1 Reply Last reply Reply Quote 0
                      • C
                        codersaur @stephenw10
                        last edited by Apr 22, 2025, 3:25 PM

                        @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                        Sorry let me find out what we can do....

                        Were you able to find anything out?

                        1 Reply Last reply Reply Quote 0
                        • S
                          stephenw10 Netgate Administrator
                          last edited by Apr 22, 2025, 4:39 PM

                          Nope I still have nothing. Let me push harder...

                          1 Reply Last reply Reply Quote 0
                          • S
                            stephenw10 Netgate Administrator
                            last edited by 20 days ago

                            OK are you still seeing this now? There were some back end changes.

                            C 1 Reply Last reply 20 days ago Reply Quote 0
                            • C
                              codersaur @stephenw10
                              last edited by 20 days ago

                              @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                              OK are you still seeing this now? There were some back end changes.

                              Just tried now. Still failing.

                              2025-05-08 19:08:30.196785+01:00 /usr/local/sbin/acbupload.php: New alert found: An error occurred while uploading the encrypted pfSense configuration to https://acb.netgate.com/save (Operation timed out after 30000 milliseconds with 0 bytes received)*

                              S 1 Reply Last reply 20 days ago Reply Quote 0
                              • W
                                williamrolison
                                last edited by williamrolison 20 days ago 20 days ago

                                A manual backup just worked for me now.

                                And I see it did a few on it's own when I re-renabled, as expected.

                                29df1869-4c9e-4056-aca6-e641f7a3aecf-image.png

                                Test 1 is me hitting the "Backup now" button. The other 3 is it doing it's thing.

                                Edit: Installed wireguard as well to be sure it would backup before hand, and it did :)

                                540c87e2-194e-49b3-b2be-b0d6edbe7a40-image.png

                                So works for me now, Thanks!

                                1 Reply Last reply Reply Quote 1
                                • S
                                  stephenw10 Netgate Administrator @codersaur
                                  last edited by 20 days ago

                                  @codersaur said in Auto Configuration Backup fails after WAN IP change:

                                  Just tried now. Still failing.

                                  OK, we'll keep digging then.

                                  1 Reply Last reply Reply Quote 0
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