Jimp brought up a good point. While we DO use the cable company for our connectivity for both voice and bandwidth, we have fiber to the building which falls under a different SLA and MTTR than the coax network. We have a 25/5 cable modem we negotiated as a backup (it happens to be free so please save the "it's not a separate path" comments) but the SLA is horrible, you're basically at their mercy and have no remedies if the system is down.