Installation hangs HP Prodesk 600 G5

chicamaxi

I am trying to install Pfsense on my HP Prodesk, but the initial booting gets stuck at this line: 'EFI framebuffer information'. I tried this in Legacy mode / UEFI mode, and with different USB-sticks as well as a burned DVD.
I searched on different fora, the root cause is probably a bug in the video card (I don't understand this in detail).

Just wanted to know if there is a workaround to be able to load Pfsense. FYI: when I install VM-ware and run Pfsense on top, there is no issue... however I prefer to run it on bare metal.

stephenw10

Try intertupting the bootloader to reach the OK> prompt then running:

set console="efi"
boot

I assume you are trying to install 2.5.2?

Steve

stephenw10

You might also try:

set kern.vty=sc
boot

chicamaxi

@stephenw10 thanks for helping me out! Indeed, I am trying to install 2.5.2 (but the same problem arises with previous versions)…
How exactly can I interrupt the bootloader? I don’t see any way to stop the bootup process and get a prompt.

stephenw10

After it shows the bootloader menu where it says:

Autoboot in X seconds, hit [Enter] to boot or any other key to stop

Hit a key to reach the prompt.

chicamaxi

@stephenw10 thank you, and excuse me that I overlooked the boot menu options. I tried both options, but the boot process gets stuck at the same line. Any clue?

stephenw10

Hmm, well you could try:

set i915kms_load="YES"
set drm.i915.enable_unsupported=1
boot

If it has an i915 supported graphics chipset that may work.

See this doc.

Steve

chicamaxi

@stephenw10 hey thanks once more for your help.
I tried the setting you provided, however my system gets stuck every time at the same line…
Strange, because I have set up different systems without a single problem. I am really happy with the pfsense system but it just seems not to work with this hardware: HP prodesk 600 g5, intel core i5-8500 with integrated graphics… would it be an option to add another graphic card or serial bus to avoid the video-related error?

stephenw10

It's certainly worth trying if you have access to one.
It seems more like an UEFI issue though.

marlonbsantos

Any update on this? Same issue with HP Prodesk 600 G5 i5 9th Gen.
TIA

stephenw10

It fails to boot the installer? Legacy and EFI?

marlonbsantos

@stephenw10 Yes, I did both but no success.

stephenw10

Where does it fail booting legacy?

marlonbsantos

@stephenw10 I tried 2.4.5 p1, and this is my error. Is it Video issue or EFI BOOT?

stephenw10

That's still booting EFI, or at least trying to use the EFI console. Does it not boot legacy differently?

marlonbsantos

@stephenw10 I tried both ways but same issue.
I read from other forum, this like of error works on previous version of pfSense like 2.4.2 or 2.4.3-development versions.
Right now, I'm trying to find the oldest version of it. Do you have link of the archived of all previous stable version of pfSense?
TIA

stephenw10

You tried the various bootloader console suggestions above in this thread.

marlonbsantos

@stephenw10 I tried already before I replied on this post. No success.