Wan periodic reset causes system reboot.
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Did you manage to log anything?
If you are hitting that IPv6 issue though you could test that by simply disabling IPv6. If it still reboots when PPPoE resets that you're not hitting that bug.
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@stephenw10
No i couldn't log something.
I trying to enable console logs.
But it is not working
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I will disable ipv6 and check again. -
Hi,
I faced a similar issue without understanding the root cause.
If i remember well, I disabled the gateway monitoring.
dpinger (Gateway Monitoring Daemon) was probably my problem but I don't know why.
Do you monitor your gateway ? If yes, you can try to disable it.
Regards.
Yann. -
Potentially that might avoid it if the only thing using IPv6 is the gateway monitoring at that time. it would be an interesting test.
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@YannTKO i enabled again ipv6, disable monitor gateway of ipv6 and again reboot.. so dpinger is not the issue
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@stephenw10 disabling ipv6 again reboot. i think it is something with periodic reset
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Previously you say it was rebooting when you manually restarted the WAN. Is that still the case with IPv6 disabled?
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@stephenw10 yes but i need to check again
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I triggered it again with different procedure.
I simply disconnected wan interface with ipv6 enabled.... system reboots. -
@AlexanderK said in Wan periodic reset causes system reboot.:
I triggered it again with different procedure.
I simply disconnected wan interface with ipv6 enabled.... system reboots.Can you do each procedure with and without IPv6 as it is a bit scatter-gun at the moment?
It will help the diagnostics as there is potentially more than 1 issue at play.
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@RobbieTT without ipv6 everything works perfect.
With ipv6 enabled i have the reboots -
@AlexanderK
Ok, sounds like one of the issues I have and it has been recognised by Netgate too, with an associated redmine entry.@stephenw10
Steve, another one for you I guess. The absence of suitable logs is a bit puzzling though. I'm not sure if you guys have made any progress resolving this IPv6 related event though?️ -
We think we know what might cause it but without being able to replicate it locally it's difficult to prove.
23.09 dev snapshots have been enabled for anyone able to test against that. It would be good to know if there uis any difference there.
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@stephenw10
I only have one Netgate device and that is in production but hopefully someone has a unit they can test with.Unless you have a unit you can send for testing Steve?
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I mean I have all the units but.....
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@RobbieTT can you send the link of the redmine?
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@stephenw10 installed 23.09 dev version.
Resetting wan still resets device but will check again -
@stephenw10 found another way to trigger the issue.
Status interface disconnect wan
System reboots -
@AlexanderK said in Wan periodic reset causes system reboot.:
Status interface disconnect wan
System rebootsThat applies to me too but around 50% of the time. My WAN is delivered by PPPoE so that difference may impact the rate of crashes / reboots.
It is unfortunate that the issue impacts v23.09d.
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