pfsense is crashing need help
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@firefox
Ok, this doesn't tell me much. Maybe someone else can help here.
Seems to happen on a very early point of the boot up process.
Maybe it could be a hardware failure. Can you check it with another live system? -
Backtrace:
db:0:kdb.enter.default> bt Tracing pid 80560 tid 100243 td 0xfffffe011844bc80 kdb_enter() at kdb_enter+0x32/frame 0xfffffe00d77f42a0 vpanic() at vpanic+0x183/frame 0xfffffe00d77f42f0 panic() at panic+0x43/frame 0xfffffe00d77f4350 trap_fatal() at trap_fatal+0x409/frame 0xfffffe00d77f43b0 calltrap() at calltrap+0x8/frame 0xfffffe00d77f43b0 --- trap 0x9, rip = 0xffffffff8116a024, rsp = 0xfffffe00d77f4480, rbp = 0xfffffe00d77f4510 --- vm_radix_lookup_ge() at vm_radix_lookup_ge+0x114/frame 0xfffffe00d77f4510 kern_proc_vmmap_resident() at kern_proc_vmmap_resident+0x12b/frame 0xfffffe00d77f4580 kern_proc_vmmap_out() at kern_proc_vmmap_out+0x1ae/frame 0xfffffe00d77f4710 note_procstat_vmmap() at note_procstat_vmmap+0xfb/frame 0xfffffe00d77f4760 elf64_prepare_notes() at elf64_prepare_notes+0x58c/frame 0xfffffe00d77f4820 elf64_coredump() at elf64_coredump+0x8b/frame 0xfffffe00d77f48f0 sigexit() at sigexit+0xbf3/frame 0xfffffe00d77f4d60 postsig() at postsig+0x23c/frame 0xfffffe00d77f4e20 ast_sig() at ast_sig+0x1d7/frame 0xfffffe00d77f4ed0 ast_handler() at ast_handler+0x88/frame 0xfffffe00d77f4f10 ast() at ast+0x20/frame 0xfffffe00d77f4f30 doreti_ast() at doreti_ast+0x1c/frame 0x8213245d0Panic:
Fatal trap 9: general protection fault while in kernel mode cpuid = 2; apic id = 04 instruction pointer = 0x20:0xffffffff8116a024 stack pointer = 0x0:0xfffffe00d77f4480 frame pointer = 0x0:0xfffffe00d77f4510 code segment = base 0x0, limit 0xfffff, type 0x1b = DPL 0, pres 1, long 1, def32 0, gran 1 processor eflags = interrupt enabled, resume, IOPL = 0 current process = 80560 (snort) rdi: 650fffffe00046f rsi: 15e6 rdx: 4 rcx: 0 r8: e r9: fffffe00046f06ba rax: 0 rbx: 753800000000ae9e rbp: fffffe00d77f4510 r10: 0 r11: f r12: 15e6 r13: 0 r14: 650fffffe00046f r15: 1a1a trap number = 9 panic: general protection fault cpuid = 2 time = 1699118338 KDB: enter: panicSo the process is in Snort but the backtrace isn't familiar. It may have just happened to be Snort that time.
Do the crash reports look the same every time?Steve
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@stephenw10
how do i make it to boot up ?i did update snort becose there was an update
but the crashing start before i update
the pc boot up after first crashing i see there was an update so i did it
now it dosnt even boot upthe crash report is very long i add it to a file in the first message I wrote
Because there is a character limit for messages here and it was not possible to upload it -
this is the second screen i see when try to boot up
Every time I try to boot the system
It gets stuck in one of these two situations
This photo and the first photo I uploaded -
stephenw10 Netgate Administratorlast edited by stephenw10 Nov 5, 2023, 4:33 AM Nov 5, 2023, 4:33 AM
How did you get the crash dump file?
The backtrace is usually the most important part. But also the 'current process' line is what shows as Snort in that fort report. You should be able to see that at the console if it crashes again.
You can try booting into single user mode and manually editing the config or copying in an older config.
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the first time it happen
the computer did boot up even in the second time
So I could copy the crash report@stephenw10 said in pfsense is crashing need help:
You can try booting into single user mode and manually editing the config or copying in an older config
how do i edit or copy the config file ?
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i try to boot in singel user mode and it dont work
every time i try it stuck and i get difrent screen -
@firefox
All this looks like a hardware failure, a memory failure, or maybe a storage, I don’t know…
Perhaps due to a failure, the file system is completely damaged. -
If the actual crash is different every time that does start to look like hardware. Is it actually returning a different backtrace?
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If this is an unofficial Netgate SSD, I would suggest you replace that before a reload. It has issues pointing to files. Or memory, but the system bios runs. . .
Replace the SSD and reload it.
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hardware failure It means to reinstall
Because pfsense is installed on one ssd disk
If I remove it I have no option to reload itWhen checking the bios I get a message that the disk is good
I checked the disc
the memoriesI will try to replace the memories before I replace the SSD
Otherwise it's reinstall everything -
@firefox We had some issues with Cisco routers doing this a couple years ago during the holidays. Cisco had information on a set of products that had defective RAM causing the memory pointer error. We must have replaced hundreds of memory sticks after that preemptively. This looks exactly like that. Good catch. Let us know how it turns out with the new memory sticks. You're right on with isolationing the issue.
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@JonathanLee
the pc is from hp
it has some random ssd i got from another pc i had (it was working fine for almost Five years maybe a little more)
i will check about the memory sticksI'll deal with it on Friday
Then I will update -
@firefox
What file system is pfsense installed on? -
@w0w
Do you mean the format of the disk?In any case, a small update, I only got to mess with it today
I replaced the computer's memories
There were 4 sticks of 4 gigabytes, that is 16 gigabytes
I removed them and put 2 new ones of 4 GB
Meanwhile the computer is workingI surf through another router
If by the end of the day it doesn't cause problems I will add 2 more new 4 gig sticks
Then wait to see what happens -
@firefox said in pfsense is crashing need help:
Do you mean the format of the disk?
https://docs.netgate.com/pfsense/en/latest/install/install-zfs.html
I mean when you have installed it which one filesystem you have been selected? ZFS or UFS? -
@w0w
When I installed I did an automatic installation without any additional settings -
@firefox
That's fine. You can find it on the dashboard. Disks widget. -
@w0w
it says ufs -
@firefox you need ZFS it's a nice improvement
