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    pfsense is crashing need help

    Scheduled Pinned Locked Moved General pfSense Questions
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by stephenw10

      How did you get the crash dump file?

      The backtrace is usually the most important part. But also the 'current process' line is what shows as Snort in that fort report. You should be able to see that at the console if it crashes again.

      You can try booting into single user mode and manually editing the config or copying in an older config.

      F 1 Reply Last reply Reply Quote 0
      • F
        firefox @stephenw10
        last edited by

        @stephenw10

        the first time it happen
        the computer did boot up even in the second time
        So I could copy the crash report

        @stephenw10 said in pfsense is crashing need help:

        You can try booting into single user mode and manually editing the config or copying in an older config

        how do i edit or copy the config file ?

        F 1 Reply Last reply Reply Quote 0
        • F
          firefox @firefox
          last edited by

          @firefox

          i try to boot in singel user mode and it dont work
          every time i try it stuck and i get difrent screen

          w0wW 1 Reply Last reply Reply Quote 0
          • w0wW
            w0w @firefox
            last edited by

            @firefox
            All this looks like a hardware failure, a memory failure, or maybe a storage, I don’t know…
            Perhaps due to a failure, the file system is completely damaged.

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              If the actual crash is different every time that does start to look like hardware. Is it actually returning a different backtrace?

              1 Reply Last reply Reply Quote 0
              • JonathanLeeJ
                JonathanLee
                last edited by JonathanLee

                If this is an unofficial Netgate SSD, I would suggest you replace that before a reload. It has issues pointing to files. Or memory, but the system bios runs. . .

                Replace the SSD and reload it.

                Make sure to upvote

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                • F
                  firefox @JonathanLee
                  last edited by

                  @JonathanLee

                  hardware failure It means to reinstall
                  Because pfsense is installed on one ssd disk
                  If I remove it I have no option to reload it

                  When checking the bios I get a message that the disk is good
                  I checked the disc
                  the memories

                  I will try to replace the memories before I replace the SSD
                  Otherwise it's reinstall everything

                  JonathanLeeJ w0wW 2 Replies Last reply Reply Quote 0
                  • JonathanLeeJ
                    JonathanLee @firefox
                    last edited by JonathanLee

                    @firefox We had some issues with Cisco routers doing this a couple years ago during the holidays. Cisco had information on a set of products that had defective RAM causing the memory pointer error. We must have replaced hundreds of memory sticks after that preemptively. This looks exactly like that. Good catch. Let us know how it turns out with the new memory sticks. You're right on with isolationing the issue.

                    Make sure to upvote

                    F 1 Reply Last reply Reply Quote 0
                    • F
                      firefox @JonathanLee
                      last edited by firefox

                      @JonathanLee
                      the pc is from hp
                      it has some random ssd i got from another pc i had (it was working fine for almost Five years maybe a little more)
                      i will check about the memory sticks

                      I'll deal with it on Friday
                      Then I will update

                      1 Reply Last reply Reply Quote 0
                      • w0wW
                        w0w @firefox
                        last edited by

                        @firefox
                        What file system is pfsense installed on?

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                        • F
                          firefox @w0w
                          last edited by

                          @w0w
                          Do you mean the format of the disk?

                          In any case, a small update, I only got to mess with it today
                          I replaced the computer's memories
                          There were 4 sticks of 4 gigabytes, that is 16 gigabytes
                          I removed them and put 2 new ones of 4 GB
                          Meanwhile the computer is working

                          I surf through another router
                          If by the end of the day it doesn't cause problems I will add 2 more new 4 gig sticks
                          Then wait to see what happens

                          w0wW 1 Reply Last reply Reply Quote 1
                          • w0wW
                            w0w @firefox
                            last edited by

                            @firefox said in pfsense is crashing need help:

                            Do you mean the format of the disk?

                            https://docs.netgate.com/pfsense/en/latest/install/install-zfs.html
                            I mean when you have installed it which one filesystem you have been selected? ZFS or UFS?

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                            • F
                              firefox @w0w
                              last edited by

                              @w0w
                              When I installed I did an automatic installation without any additional settings

                              w0wW 1 Reply Last reply Reply Quote 0
                              • w0wW
                                w0w @firefox
                                last edited by

                                IMG_20231202_204807.jpg @firefox
                                That's fine. You can find it on the dashboard. Disks widget.

                                F 1 Reply Last reply Reply Quote 0
                                • F
                                  firefox @w0w
                                  last edited by

                                  @w0w
                                  it says ufs

                                  JonathanLeeJ 1 Reply Last reply Reply Quote 0
                                  • JonathanLeeJ
                                    JonathanLee @firefox
                                    last edited by

                                    @firefox you need ZFS it's a nice improvement

                                    Make sure to upvote

                                    F 1 Reply Last reply Reply Quote 1
                                    • F
                                      firefox @JonathanLee
                                      last edited by

                                      @JonathanLee
                                      what is the improvement ?

                                      JonathanLeeJ 1 Reply Last reply Reply Quote 0
                                      • JonathanLeeJ
                                        JonathanLee @firefox
                                        last edited by JonathanLee

                                        @firefox 1. boot environments, also less issues with cold boot resets. More stable filesystem.

                                        Make sure to upvote

                                        1 Reply Last reply Reply Quote 0
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