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    pfsense is crashing need help

    Scheduled Pinned Locked Moved General pfSense Questions
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    • F
      firefox @firefox
      last edited by

      @firefox

      this is the second screen i see when try to boot up

      Screenshot at 2023-11-05 06-21-29.png

      Every time I try to boot the system
      It gets stuck in one of these two situations
      This photo and the first photo I uploaded

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by stephenw10

        How did you get the crash dump file?

        The backtrace is usually the most important part. But also the 'current process' line is what shows as Snort in that fort report. You should be able to see that at the console if it crashes again.

        You can try booting into single user mode and manually editing the config or copying in an older config.

        F 1 Reply Last reply Reply Quote 0
        • F
          firefox @stephenw10
          last edited by

          @stephenw10

          the first time it happen
          the computer did boot up even in the second time
          So I could copy the crash report

          @stephenw10 said in pfsense is crashing need help:

          You can try booting into single user mode and manually editing the config or copying in an older config

          how do i edit or copy the config file ?

          F 1 Reply Last reply Reply Quote 0
          • F
            firefox @firefox
            last edited by

            @firefox

            i try to boot in singel user mode and it dont work
            every time i try it stuck and i get difrent screen

            w0wW 1 Reply Last reply Reply Quote 0
            • w0wW
              w0w @firefox
              last edited by

              @firefox
              All this looks like a hardware failure, a memory failure, or maybe a storage, I don’t know…
              Perhaps due to a failure, the file system is completely damaged.

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                If the actual crash is different every time that does start to look like hardware. Is it actually returning a different backtrace?

                1 Reply Last reply Reply Quote 0
                • JonathanLeeJ
                  JonathanLee
                  last edited by JonathanLee

                  If this is an unofficial Netgate SSD, I would suggest you replace that before a reload. It has issues pointing to files. Or memory, but the system bios runs. . .

                  Replace the SSD and reload it.

                  Make sure to upvote

                  F 1 Reply Last reply Reply Quote 0
                  • F
                    firefox @JonathanLee
                    last edited by

                    @JonathanLee

                    hardware failure It means to reinstall
                    Because pfsense is installed on one ssd disk
                    If I remove it I have no option to reload it

                    When checking the bios I get a message that the disk is good
                    I checked the disc
                    the memories

                    I will try to replace the memories before I replace the SSD
                    Otherwise it's reinstall everything

                    JonathanLeeJ w0wW 2 Replies Last reply Reply Quote 0
                    • JonathanLeeJ
                      JonathanLee @firefox
                      last edited by JonathanLee

                      @firefox We had some issues with Cisco routers doing this a couple years ago during the holidays. Cisco had information on a set of products that had defective RAM causing the memory pointer error. We must have replaced hundreds of memory sticks after that preemptively. This looks exactly like that. Good catch. Let us know how it turns out with the new memory sticks. You're right on with isolationing the issue.

                      Make sure to upvote

                      F 1 Reply Last reply Reply Quote 0
                      • F
                        firefox @JonathanLee
                        last edited by firefox

                        @JonathanLee
                        the pc is from hp
                        it has some random ssd i got from another pc i had (it was working fine for almost Five years maybe a little more)
                        i will check about the memory sticks

                        I'll deal with it on Friday
                        Then I will update

                        1 Reply Last reply Reply Quote 0
                        • w0wW
                          w0w @firefox
                          last edited by

                          @firefox
                          What file system is pfsense installed on?

                          F 1 Reply Last reply Reply Quote 0
                          • F
                            firefox @w0w
                            last edited by

                            @w0w
                            Do you mean the format of the disk?

                            In any case, a small update, I only got to mess with it today
                            I replaced the computer's memories
                            There were 4 sticks of 4 gigabytes, that is 16 gigabytes
                            I removed them and put 2 new ones of 4 GB
                            Meanwhile the computer is working

                            I surf through another router
                            If by the end of the day it doesn't cause problems I will add 2 more new 4 gig sticks
                            Then wait to see what happens

                            w0wW 1 Reply Last reply Reply Quote 1
                            • w0wW
                              w0w @firefox
                              last edited by

                              @firefox said in pfsense is crashing need help:

                              Do you mean the format of the disk?

                              https://docs.netgate.com/pfsense/en/latest/install/install-zfs.html
                              I mean when you have installed it which one filesystem you have been selected? ZFS or UFS?

                              F 1 Reply Last reply Reply Quote 0
                              • F
                                firefox @w0w
                                last edited by

                                @w0w
                                When I installed I did an automatic installation without any additional settings

                                w0wW 1 Reply Last reply Reply Quote 0
                                • w0wW
                                  w0w @firefox
                                  last edited by

                                  IMG_20231202_204807.jpg @firefox
                                  That's fine. You can find it on the dashboard. Disks widget.

                                  F 1 Reply Last reply Reply Quote 0
                                  • F
                                    firefox @w0w
                                    last edited by

                                    @w0w
                                    it says ufs

                                    JonathanLeeJ 1 Reply Last reply Reply Quote 0
                                    • JonathanLeeJ
                                      JonathanLee @firefox
                                      last edited by

                                      @firefox you need ZFS it's a nice improvement

                                      Make sure to upvote

                                      F 1 Reply Last reply Reply Quote 1
                                      • F
                                        firefox @JonathanLee
                                        last edited by

                                        @JonathanLee
                                        what is the improvement ?

                                        JonathanLeeJ 1 Reply Last reply Reply Quote 0
                                        • JonathanLeeJ
                                          JonathanLee @firefox
                                          last edited by JonathanLee

                                          @firefox 1. boot environments, also less issues with cold boot resets. More stable filesystem.

                                          Make sure to upvote

                                          1 Reply Last reply Reply Quote 0
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