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    pfsense is crashing need help

    General pfSense Questions
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    • F
      firefox @stephenw10
      last edited by firefox

      @stephenw10
      how do i make it to boot up ?

      i did update snort becose there was an update
      but the crashing start before i update
      the pc boot up after first crashing i see there was an update so i did it
      now it dosnt even boot up

      the crash report is very long i add it to a file in the first message I wrote
      Because there is a character limit for messages here and it was not possible to upload it

      F 1 Reply Last reply Reply Quote 0
      • F
        firefox @firefox
        last edited by

        @firefox

        this is the second screen i see when try to boot up

        Screenshot at 2023-11-05 06-21-29.png

        Every time I try to boot the system
        It gets stuck in one of these two situations
        This photo and the first photo I uploaded

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by stephenw10

          How did you get the crash dump file?

          The backtrace is usually the most important part. But also the 'current process' line is what shows as Snort in that fort report. You should be able to see that at the console if it crashes again.

          You can try booting into single user mode and manually editing the config or copying in an older config.

          F 1 Reply Last reply Reply Quote 0
          • F
            firefox @stephenw10
            last edited by

            @stephenw10

            the first time it happen
            the computer did boot up even in the second time
            So I could copy the crash report

            @stephenw10 said in pfsense is crashing need help:

            You can try booting into single user mode and manually editing the config or copying in an older config

            how do i edit or copy the config file ?

            F 1 Reply Last reply Reply Quote 0
            • F
              firefox @firefox
              last edited by

              @firefox

              i try to boot in singel user mode and it dont work
              every time i try it stuck and i get difrent screen

              w0wW 1 Reply Last reply Reply Quote 0
              • w0wW
                w0w @firefox
                last edited by

                @firefox
                All this looks like a hardware failure, a memory failure, or maybe a storage, I don’t know…
                Perhaps due to a failure, the file system is completely damaged.

                1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  If the actual crash is different every time that does start to look like hardware. Is it actually returning a different backtrace?

                  1 Reply Last reply Reply Quote 0
                  • JonathanLeeJ
                    JonathanLee
                    last edited by JonathanLee

                    If this is an unofficial Netgate SSD, I would suggest you replace that before a reload. It has issues pointing to files. Or memory, but the system bios runs. . .

                    Replace the SSD and reload it.

                    Make sure to upvote

                    F 1 Reply Last reply Reply Quote 0
                    • F
                      firefox @JonathanLee
                      last edited by

                      @JonathanLee

                      hardware failure It means to reinstall
                      Because pfsense is installed on one ssd disk
                      If I remove it I have no option to reload it

                      When checking the bios I get a message that the disk is good
                      I checked the disc
                      the memories

                      I will try to replace the memories before I replace the SSD
                      Otherwise it's reinstall everything

                      JonathanLeeJ w0wW 2 Replies Last reply Reply Quote 0
                      • JonathanLeeJ
                        JonathanLee @firefox
                        last edited by JonathanLee

                        @firefox We had some issues with Cisco routers doing this a couple years ago during the holidays. Cisco had information on a set of products that had defective RAM causing the memory pointer error. We must have replaced hundreds of memory sticks after that preemptively. This looks exactly like that. Good catch. Let us know how it turns out with the new memory sticks. You're right on with isolationing the issue.

                        Make sure to upvote

                        F 1 Reply Last reply Reply Quote 0
                        • F
                          firefox @JonathanLee
                          last edited by firefox

                          @JonathanLee
                          the pc is from hp
                          it has some random ssd i got from another pc i had (it was working fine for almost Five years maybe a little more)
                          i will check about the memory sticks

                          I'll deal with it on Friday
                          Then I will update

                          1 Reply Last reply Reply Quote 0
                          • w0wW
                            w0w @firefox
                            last edited by

                            @firefox
                            What file system is pfsense installed on?

                            F 1 Reply Last reply Reply Quote 0
                            • F
                              firefox @w0w
                              last edited by

                              @w0w
                              Do you mean the format of the disk?

                              In any case, a small update, I only got to mess with it today
                              I replaced the computer's memories
                              There were 4 sticks of 4 gigabytes, that is 16 gigabytes
                              I removed them and put 2 new ones of 4 GB
                              Meanwhile the computer is working

                              I surf through another router
                              If by the end of the day it doesn't cause problems I will add 2 more new 4 gig sticks
                              Then wait to see what happens

                              w0wW 1 Reply Last reply Reply Quote 1
                              • w0wW
                                w0w @firefox
                                last edited by

                                @firefox said in pfsense is crashing need help:

                                Do you mean the format of the disk?

                                https://docs.netgate.com/pfsense/en/latest/install/install-zfs.html
                                I mean when you have installed it which one filesystem you have been selected? ZFS or UFS?

                                F 1 Reply Last reply Reply Quote 0
                                • F
                                  firefox @w0w
                                  last edited by

                                  @w0w
                                  When I installed I did an automatic installation without any additional settings

                                  w0wW 1 Reply Last reply Reply Quote 0
                                  • w0wW
                                    w0w @firefox
                                    last edited by

                                    IMG_20231202_204807.jpg @firefox
                                    That's fine. You can find it on the dashboard. Disks widget.

                                    F 1 Reply Last reply Reply Quote 0
                                    • F
                                      firefox @w0w
                                      last edited by

                                      @w0w
                                      it says ufs

                                      JonathanLeeJ 1 Reply Last reply Reply Quote 0
                                      • JonathanLeeJ
                                        JonathanLee @firefox
                                        last edited by

                                        @firefox you need ZFS it's a nice improvement

                                        Make sure to upvote

                                        F 1 Reply Last reply Reply Quote 1
                                        • F
                                          firefox @JonathanLee
                                          last edited by

                                          @JonathanLee
                                          what is the improvement ?

                                          JonathanLeeJ 1 Reply Last reply Reply Quote 0
                                          • JonathanLeeJ
                                            JonathanLee @firefox
                                            last edited by JonathanLee

                                            @firefox 1. boot environments, also less issues with cold boot resets. More stable filesystem.

                                            Make sure to upvote

                                            1 Reply Last reply Reply Quote 0
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