Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    Cannot connect to netgate servers during fresh pfsense install

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    47 Posts 12 Posters 12.0k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      As soon as possible! I can't be more accurate than that though. We are fixing and testing as fast as we can.

      1 Reply Last reply Reply Quote 0
      • S
        sbestetti
        last edited by

        This post is deleted!
        1 Reply Last reply Reply Quote 0
        • T
          tuliosilvajunior
          last edited by

          @stephenw10 said in Cannot connect to netgate servers during fresh pfsense install:

          We are fixing and testing as fast as we can.

          Hi, any news when this will be fixed?

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Still as soon as possible. It's fixed in internal builds but we need to complete testing on that and a raft of other fixes.

            1 Reply Last reply Reply Quote 1
            • T
              timboau 0
              last edited by

              What a S&^t show - someone needs their head read trying to make an online only router installer. Have to be the most $$ driven decision ive seen from Netgate to date.

              1 Reply Last reply Reply Quote 3
              • N
                nardo
                last edited by

                I have the very similar issue, but the problem is not with ntp but with PING. In my setup there is no option to allow ICMP packets. With this installer I can't install pfSense+ without functional ping?
                curl -I to group3.sites.hscoscdn00.net get no error

                stephenw10S 1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator @nardo
                  last edited by

                  @nardo said in Cannot connect to netgate servers during fresh pfsense install:

                  curl -I to group3.sites.hscoscdn00.net get no error

                  From the installer after it fails?

                  Can you curl https://ews.netgate.com?

                  N 2 Replies Last reply Reply Quote 0
                  • N
                    nardo @stephenw10
                    last edited by

                    @stephenw10
                    09d6af56-bd7c-4ca4-8a5e-27400847f3a0-image.png

                    Yes it is working.

                    1 Reply Last reply Reply Quote 0
                    • N
                      nardo @stephenw10
                      last edited by

                      @stephenw10
                      And this is the error log from which I think that the issue is PING result ;(

                      c44c356a-3e03-473b-901a-097234d64091-image.png

                      It is in daemon.log

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Hmm, the next version will not require any other link check, including ping.

                        1 Reply Last reply Reply Quote 0
                        • F
                          firefly2299
                          last edited by

                          After a lot of struggle this was my solution;

                          1. It seems a static ip in the 192.168.1.x range is restricted so I changed the ip address of my isp router to 192.168.13.x.

                          2. Powered off my pfsense1100 booted with usb (only the righter slot works) and pressed the [y] button a couple of times to prevent autoboot. Then I started the ‘recovery’ instead of ‘install’. And in the recovery I only opened the shell to ping a website and confirmed that my internetconnection was working. Then I typed exit to start with the install. And everything worked instantly.

                          3. During the install you get at 3 moments the feeling that everything is stuck. Especially during the last stage, -the real install- just wait for like 10 minutes.

                          1 Reply Last reply Reply Quote 1
                          • First post
                            Last post
                          Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.