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    Cannot connect to netgate servers during fresh pfsense install

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    47 Posts 12 Posters 13.3k Views
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      It's fixed in the coming installer build.

      V 1 Reply Last reply Reply Quote 0
      • V
        vdiago @stephenw10
        last edited by

        @stephenw10 Hello! Great news! Do you have an estimation on when will it be available ?

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          As soon as possible! I can't be more accurate than that though. We are fixing and testing as fast as we can.

          1 Reply Last reply Reply Quote 0
          • S
            sbestetti
            last edited by

            This post is deleted!
            1 Reply Last reply Reply Quote 0
            • T
              tuliosilvajunior
              last edited by

              @stephenw10 said in Cannot connect to netgate servers during fresh pfsense install:

              We are fixing and testing as fast as we can.

              Hi, any news when this will be fixed?

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Still as soon as possible. It's fixed in internal builds but we need to complete testing on that and a raft of other fixes.

                1 Reply Last reply Reply Quote 1
                • T
                  timboau 0
                  last edited by

                  What a S&^t show - someone needs their head read trying to make an online only router installer. Have to be the most $$ driven decision ive seen from Netgate to date.

                  1 Reply Last reply Reply Quote 3
                  • N
                    nardo
                    last edited by

                    I have the very similar issue, but the problem is not with ntp but with PING. In my setup there is no option to allow ICMP packets. With this installer I can't install pfSense+ without functional ping?
                    curl -I to group3.sites.hscoscdn00.net get no error

                    stephenw10S 1 Reply Last reply Reply Quote 0
                    • stephenw10S
                      stephenw10 Netgate Administrator @nardo
                      last edited by

                      @nardo said in Cannot connect to netgate servers during fresh pfsense install:

                      curl -I to group3.sites.hscoscdn00.net get no error

                      From the installer after it fails?

                      Can you curl https://ews.netgate.com?

                      N 2 Replies Last reply Reply Quote 0
                      • N
                        nardo @stephenw10
                        last edited by

                        @stephenw10
                        09d6af56-bd7c-4ca4-8a5e-27400847f3a0-image.png

                        Yes it is working.

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                        • N
                          nardo @stephenw10
                          last edited by

                          @stephenw10
                          And this is the error log from which I think that the issue is PING result ;(

                          c44c356a-3e03-473b-901a-097234d64091-image.png

                          It is in daemon.log

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Hmm, the next version will not require any other link check, including ping.

                            1 Reply Last reply Reply Quote 0
                            • F
                              firefly2299
                              last edited by

                              After a lot of struggle this was my solution;

                              1. It seems a static ip in the 192.168.1.x range is restricted so I changed the ip address of my isp router to 192.168.13.x.

                              2. Powered off my pfsense1100 booted with usb (only the righter slot works) and pressed the [y] button a couple of times to prevent autoboot. Then I started the ‘recovery’ instead of ‘install’. And in the recovery I only opened the shell to ping a website and confirmed that my internetconnection was working. Then I typed exit to start with the install. And everything worked instantly.

                              3. During the install you get at 3 moments the feeling that everything is stuck. Especially during the last stage, -the real install- just wait for like 10 minutes.

                              1 Reply Last reply Reply Quote 1
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