Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    Cannot connect to netgate servers during fresh pfsense install

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    47 Posts 12 Posters 15.0k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • V
      vdiago @stephenw10
      last edited by

      @stephenw10 Hello! Great news! Do you have an estimation on when will it be available ?

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        As soon as possible! I can't be more accurate than that though. We are fixing and testing as fast as we can.

        1 Reply Last reply Reply Quote 0
        • S
          sbestetti
          last edited by

          This post is deleted!
          1 Reply Last reply Reply Quote 0
          • T
            tuliosilvajunior
            last edited by

            @stephenw10 said in Cannot connect to netgate servers during fresh pfsense install:

            We are fixing and testing as fast as we can.

            Hi, any news when this will be fixed?

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Still as soon as possible. It's fixed in internal builds but we need to complete testing on that and a raft of other fixes.

              1 Reply Last reply Reply Quote 1
              • T
                timboau 0
                last edited by

                What a S&^t show - someone needs their head read trying to make an online only router installer. Have to be the most $$ driven decision ive seen from Netgate to date.

                1 Reply Last reply Reply Quote 3
                • N
                  nardo
                  last edited by

                  I have the very similar issue, but the problem is not with ntp but with PING. In my setup there is no option to allow ICMP packets. With this installer I can't install pfSense+ without functional ping?
                  curl -I to group3.sites.hscoscdn00.net get no error

                  stephenw10S 1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator @nardo
                    last edited by

                    @nardo said in Cannot connect to netgate servers during fresh pfsense install:

                    curl -I to group3.sites.hscoscdn00.net get no error

                    From the installer after it fails?

                    Can you curl https://ews.netgate.com?

                    N 2 Replies Last reply Reply Quote 0
                    • N
                      nardo @stephenw10
                      last edited by

                      @stephenw10
                      09d6af56-bd7c-4ca4-8a5e-27400847f3a0-image.png

                      Yes it is working.

                      1 Reply Last reply Reply Quote 0
                      • N
                        nardo @stephenw10
                        last edited by

                        @stephenw10
                        And this is the error log from which I think that the issue is PING result ;(

                        c44c356a-3e03-473b-901a-097234d64091-image.png

                        It is in daemon.log

                        1 Reply Last reply Reply Quote 0
                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Hmm, the next version will not require any other link check, including ping.

                          1 Reply Last reply Reply Quote 0
                          • F
                            firefly2299
                            last edited by

                            After a lot of struggle this was my solution;

                            1. It seems a static ip in the 192.168.1.x range is restricted so I changed the ip address of my isp router to 192.168.13.x.

                            2. Powered off my pfsense1100 booted with usb (only the righter slot works) and pressed the [y] button a couple of times to prevent autoboot. Then I started the ‘recovery’ instead of ‘install’. And in the recovery I only opened the shell to ping a website and confirmed that my internetconnection was working. Then I typed exit to start with the install. And everything worked instantly.

                            3. During the install you get at 3 moments the feeling that everything is stuck. Especially during the last stage, -the real install- just wait for like 10 minutes.

                            1 Reply Last reply Reply Quote 1
                            • First post
                              Last post
                            Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.