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    Cannot connect to netgate servers during fresh pfsense install

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • stephenw10S Online
      stephenw10 Netgate Administrator @undrwater
      last edited by

      @undrwater said in Cannot connect to netgate servers during fresh pfsense install:

      I had mine set up with a LAN port connected to the existing router. No WAN connection.

      Ah, OK. You should still have been able to add the existing router as a gateway in the installer to make that work. I assume that's where you were adding the gateway in the CLI.

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      • U Offline
        undrwater @stephenw10
        last edited by

        @stephenw10 The installer did not give me an option to add a gateway. At least not an obvious one. I attempted to look.

        Maybe a check for a gateway could be included in the script.

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        • stephenw10S Online
          stephenw10 Netgate Administrator
          last edited by

          Hmm, should be there if you configure the interface as static IP.

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          • U Offline
            undrwater @stephenw10
            last edited by

            @stephenw10 I tried with both DHCP and static. In neither case was I informed that a gateway could not be established. Rather, the script just failed out. The script could possibly ask the user if they would like to identify a gateway, as one could not be found.

            Thanks for listening!

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            • stephenw10S Online
              stephenw10 Netgate Administrator
              last edited by

              Hmm when you set an interface as static you should see the option to set a gateway. When you select it you see:
              Screenshot from 2024-05-15 21-29-15.png

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              • U Offline
                undrwater @stephenw10
                last edited by

                @stephenw10 I don't recall. Perhaps it was presented, but I reduced its importance because the install script failed out anyway. If I have the appropriate time, I can test it again.

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                • F Offline
                  flyingman @stephenw10
                  last edited by

                  Hello @stephenw10 ,

                  I have the same issue with the same ntp failure.
                  Tried ntpdate -q with error "no servers can be used, exiting" ...

                  Did you find a solution to this ?

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                  • stephenw10S Online
                    stephenw10 Netgate Administrator
                    last edited by

                    It's fixed in the coming installer build.

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                    • V Offline
                      vdiago @stephenw10
                      last edited by

                      @stephenw10 Hello! Great news! Do you have an estimation on when will it be available ?

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                      • stephenw10S Online
                        stephenw10 Netgate Administrator
                        last edited by

                        As soon as possible! I can't be more accurate than that though. We are fixing and testing as fast as we can.

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                        • S Offline
                          sbestetti
                          last edited by

                          This post is deleted!
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                          • T Offline
                            tuliosilvajunior
                            last edited by

                            @stephenw10 said in Cannot connect to netgate servers during fresh pfsense install:

                            We are fixing and testing as fast as we can.

                            Hi, any news when this will be fixed?

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                            • stephenw10S Online
                              stephenw10 Netgate Administrator
                              last edited by

                              Still as soon as possible. It's fixed in internal builds but we need to complete testing on that and a raft of other fixes.

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                              • T Offline
                                timboau 0
                                last edited by

                                What a S&^t show - someone needs their head read trying to make an online only router installer. Have to be the most $$ driven decision ive seen from Netgate to date.

                                1 Reply Last reply Reply Quote 3
                                • N Offline
                                  nardo
                                  last edited by

                                  I have the very similar issue, but the problem is not with ntp but with PING. In my setup there is no option to allow ICMP packets. With this installer I can't install pfSense+ without functional ping?
                                  curl -I to group3.sites.hscoscdn00.net get no error

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                                  • stephenw10S Online
                                    stephenw10 Netgate Administrator @nardo
                                    last edited by

                                    @nardo said in Cannot connect to netgate servers during fresh pfsense install:

                                    curl -I to group3.sites.hscoscdn00.net get no error

                                    From the installer after it fails?

                                    Can you curl https://ews.netgate.com?

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                                    • N Offline
                                      nardo @stephenw10
                                      last edited by

                                      @stephenw10
                                      09d6af56-bd7c-4ca4-8a5e-27400847f3a0-image.png

                                      Yes it is working.

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                                      • N Offline
                                        nardo @stephenw10
                                        last edited by

                                        @stephenw10
                                        And this is the error log from which I think that the issue is PING result ;(

                                        c44c356a-3e03-473b-901a-097234d64091-image.png

                                        It is in daemon.log

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                                        • stephenw10S Online
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          Hmm, the next version will not require any other link check, including ping.

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                                          • F Offline
                                            firefly2299
                                            last edited by

                                            After a lot of struggle this was my solution;

                                            1. It seems a static ip in the 192.168.1.x range is restricted so I changed the ip address of my isp router to 192.168.13.x.

                                            2. Powered off my pfsense1100 booted with usb (only the righter slot works) and pressed the [y] button a couple of times to prevent autoboot. Then I started the ‘recovery’ instead of ‘install’. And in the recovery I only opened the shell to ping a website and confirmed that my internetconnection was working. Then I typed exit to start with the install. And everything worked instantly.

                                            3. During the install you get at 3 moments the feeling that everything is stuck. Especially during the last stage, -the real install- just wait for like 10 minutes.

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