Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    Cannot connect to netgate servers during fresh pfsense install

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    47 Posts 12 Posters 15.0k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • U
      undrwater @stephenw10
      last edited by

      @stephenw10 I tried with both DHCP and static. In neither case was I informed that a gateway could not be established. Rather, the script just failed out. The script could possibly ask the user if they would like to identify a gateway, as one could not be found.

      Thanks for listening!

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Hmm when you set an interface as static you should see the option to set a gateway. When you select it you see:
        Screenshot from 2024-05-15 21-29-15.png

        U 1 Reply Last reply Reply Quote 0
        • U
          undrwater @stephenw10
          last edited by

          @stephenw10 I don't recall. Perhaps it was presented, but I reduced its importance because the install script failed out anyway. If I have the appropriate time, I can test it again.

          1 Reply Last reply Reply Quote 1
          • F
            flyingman @stephenw10
            last edited by

            Hello @stephenw10 ,

            I have the same issue with the same ntp failure.
            Tried ntpdate -q with error "no servers can be used, exiting" ...

            Did you find a solution to this ?

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              It's fixed in the coming installer build.

              V 1 Reply Last reply Reply Quote 0
              • V
                vdiago @stephenw10
                last edited by

                @stephenw10 Hello! Great news! Do you have an estimation on when will it be available ?

                1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  As soon as possible! I can't be more accurate than that though. We are fixing and testing as fast as we can.

                  1 Reply Last reply Reply Quote 0
                  • S
                    sbestetti
                    last edited by

                    This post is deleted!
                    1 Reply Last reply Reply Quote 0
                    • T
                      tuliosilvajunior
                      last edited by

                      @stephenw10 said in Cannot connect to netgate servers during fresh pfsense install:

                      We are fixing and testing as fast as we can.

                      Hi, any news when this will be fixed?

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Still as soon as possible. It's fixed in internal builds but we need to complete testing on that and a raft of other fixes.

                        1 Reply Last reply Reply Quote 1
                        • T
                          timboau 0
                          last edited by

                          What a S&^t show - someone needs their head read trying to make an online only router installer. Have to be the most $$ driven decision ive seen from Netgate to date.

                          1 Reply Last reply Reply Quote 3
                          • N
                            nardo
                            last edited by

                            I have the very similar issue, but the problem is not with ntp but with PING. In my setup there is no option to allow ICMP packets. With this installer I can't install pfSense+ without functional ping?
                            curl -I to group3.sites.hscoscdn00.net get no error

                            stephenw10S 1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator @nardo
                              last edited by

                              @nardo said in Cannot connect to netgate servers during fresh pfsense install:

                              curl -I to group3.sites.hscoscdn00.net get no error

                              From the installer after it fails?

                              Can you curl https://ews.netgate.com?

                              N 2 Replies Last reply Reply Quote 0
                              • N
                                nardo @stephenw10
                                last edited by

                                @stephenw10
                                09d6af56-bd7c-4ca4-8a5e-27400847f3a0-image.png

                                Yes it is working.

                                1 Reply Last reply Reply Quote 0
                                • N
                                  nardo @stephenw10
                                  last edited by

                                  @stephenw10
                                  And this is the error log from which I think that the issue is PING result ;(

                                  c44c356a-3e03-473b-901a-097234d64091-image.png

                                  It is in daemon.log

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Hmm, the next version will not require any other link check, including ping.

                                    1 Reply Last reply Reply Quote 0
                                    • F
                                      firefly2299
                                      last edited by

                                      After a lot of struggle this was my solution;

                                      1. It seems a static ip in the 192.168.1.x range is restricted so I changed the ip address of my isp router to 192.168.13.x.

                                      2. Powered off my pfsense1100 booted with usb (only the righter slot works) and pressed the [y] button a couple of times to prevent autoboot. Then I started the ‘recovery’ instead of ‘install’. And in the recovery I only opened the shell to ping a website and confirmed that my internetconnection was working. Then I typed exit to start with the install. And everything worked instantly.

                                      3. During the install you get at 3 moments the feeling that everything is stuck. Especially during the last stage, -the real install- just wait for like 10 minutes.

                                      1 Reply Last reply Reply Quote 1
                                      • First post
                                        Last post
                                      Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.