Cannot connect to netgate servers during fresh pfsense install

undrwater · May 15, 2024, 5:43 PM

@stephenw10 I tried with both DHCP and static. In neither case was I informed that a gateway could not be established. Rather, the script just failed out. The script could possibly ask the user if they would like to identify a gateway, as one could not be found.

Thanks for listening!

stephenw10 · May 15, 2024, 8:31 PM

Hmm when you set an interface as static you should see the option to set a gateway. When you select it you see:

undrwater · May 15, 2024, 9:26 PM

@stephenw10 I don't recall. Perhaps it was presented, but I reduced its importance because the install script failed out anyway. If I have the appropriate time, I can test it again.

flyingman · May 22, 2024, 8:53 PM

Hello @stephenw10 ,

I have the same issue with the same ntp failure.
Tried ntpdate -q with error "no servers can be used, exiting" ...

Did you find a solution to this ?

stephenw10 · May 22, 2024, 9:57 PM

It's fixed in the coming installer build.

vdiago · May 23, 2024, 10:29 PM

@stephenw10 Hello! Great news! Do you have an estimation on when will it be available ?

stephenw10 · May 23, 2024, 10:37 PM

As soon as possible! I can't be more accurate than that though. We are fixing and testing as fast as we can.

sbestetti · May 27, 2024, 5:38 PM

This post is deleted!

tuliosilvajunior · May 29, 2024, 4:13 PM

@stephenw10 said in Cannot connect to netgate servers during fresh pfsense install:

We are fixing and testing as fast as we can.

Hi, any news when this will be fixed?

stephenw10 · May 29, 2024, 5:56 PM

Still as soon as possible. It's fixed in internal builds but we need to complete testing on that and a raft of other fixes.

timboau 0 · May 30, 2024, 3:05 AM

What a S&^t show - someone needs their head read trying to make an online only router installer. Have to be the most $$ driven decision ive seen from Netgate to date.

nardo · Jun 6, 2024, 1:02 PM

I have the very similar issue, but the problem is not with ntp but with PING. In my setup there is no option to allow ICMP packets. With this installer I can't install pfSense+ without functional ping?
curl -I to group3.sites.hscoscdn00.net get no error

stephenw10 · Jun 6, 2024, 1:23 PM

@nardo said in Cannot connect to netgate servers during fresh pfsense install:

curl -I to group3.sites.hscoscdn00.net get no error

From the installer after it fails?

Can you curl https://ews.netgate.com?

nardo · Jun 6, 2024, 2:14 PM

@stephenw10

Yes it is working.

nardo · Jun 6, 2024, 2:17 PM

@stephenw10
And this is the error log from which I think that the issue is PING result ;(

It is in daemon.log

stephenw10 · Jun 6, 2024, 3:33 PM

Hmm, the next version will not require any other link check, including ping.

firefly2299 · Aug 15, 2024, 5:22 AM

After a lot of struggle this was my solution;

It seems a static ip in the 192.168.1.x range is restricted so I changed the ip address of my isp router to 192.168.13.x.
Powered off my pfsense1100 booted with usb (only the righter slot works) and pressed the [y] button a couple of times to prevent autoboot. Then I started the ‘recovery’ instead of ‘install’. And in the recovery I only opened the shell to ping a website and confirmed that my internetconnection was working. Then I typed exit to start with the install. And everything worked instantly.
During the install you get at 3 moments the feeling that everything is stuck. Especially during the last stage, -the real install- just wait for like 10 minutes.