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    Cannot connect to netgate servers during fresh pfsense install

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    47 Posts 12 Posters 16.7k Views 19 Watching
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    • U Offline
      undrwater @stephenw10
      last edited by

      @stephenw10 The installer did not give me an option to add a gateway. At least not an obvious one. I attempted to look.

      Maybe a check for a gateway could be included in the script.

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      • stephenw10S Online
        stephenw10 Netgate Administrator
        last edited by

        Hmm, should be there if you configure the interface as static IP.

        U 1 Reply Last reply Reply Quote 0
        • U Offline
          undrwater @stephenw10
          last edited by

          @stephenw10 I tried with both DHCP and static. In neither case was I informed that a gateway could not be established. Rather, the script just failed out. The script could possibly ask the user if they would like to identify a gateway, as one could not be found.

          Thanks for listening!

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          • stephenw10S Online
            stephenw10 Netgate Administrator
            last edited by

            Hmm when you set an interface as static you should see the option to set a gateway. When you select it you see:
            Screenshot from 2024-05-15 21-29-15.png

            U 1 Reply Last reply Reply Quote 0
            • U Offline
              undrwater @stephenw10
              last edited by

              @stephenw10 I don't recall. Perhaps it was presented, but I reduced its importance because the install script failed out anyway. If I have the appropriate time, I can test it again.

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              • F Offline
                flyingman @stephenw10
                last edited by

                Hello @stephenw10 ,

                I have the same issue with the same ntp failure.
                Tried ntpdate -q with error "no servers can be used, exiting" ...

                Did you find a solution to this ?

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                • stephenw10S Online
                  stephenw10 Netgate Administrator
                  last edited by

                  It's fixed in the coming installer build.

                  V 1 Reply Last reply Reply Quote 0
                  • V Offline
                    vdiago @stephenw10
                    last edited by

                    @stephenw10 Hello! Great news! Do you have an estimation on when will it be available ?

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                    • stephenw10S Online
                      stephenw10 Netgate Administrator
                      last edited by

                      As soon as possible! I can't be more accurate than that though. We are fixing and testing as fast as we can.

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                      • S Offline
                        sbestetti
                        last edited by

                        This post is deleted!
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                        • T Offline
                          tuliosilvajunior
                          last edited by

                          @stephenw10 said in Cannot connect to netgate servers during fresh pfsense install:

                          We are fixing and testing as fast as we can.

                          Hi, any news when this will be fixed?

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S Online
                            stephenw10 Netgate Administrator
                            last edited by

                            Still as soon as possible. It's fixed in internal builds but we need to complete testing on that and a raft of other fixes.

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                            • T Offline
                              timboau 0
                              last edited by

                              What a S&^t show - someone needs their head read trying to make an online only router installer. Have to be the most $$ driven decision ive seen from Netgate to date.

                              1 Reply Last reply Reply Quote 3
                              • N Offline
                                nardo
                                last edited by

                                I have the very similar issue, but the problem is not with ntp but with PING. In my setup there is no option to allow ICMP packets. With this installer I can't install pfSense+ without functional ping?
                                curl -I to group3.sites.hscoscdn00.net get no error

                                stephenw10S 1 Reply Last reply Reply Quote 0
                                • stephenw10S Online
                                  stephenw10 Netgate Administrator @nardo
                                  last edited by

                                  @nardo said in Cannot connect to netgate servers during fresh pfsense install:

                                  curl -I to group3.sites.hscoscdn00.net get no error

                                  From the installer after it fails?

                                  Can you curl https://ews.netgate.com?

                                  N 2 Replies Last reply Reply Quote 0
                                  • N Offline
                                    nardo @stephenw10
                                    last edited by

                                    @stephenw10
                                    09d6af56-bd7c-4ca4-8a5e-27400847f3a0-image.png

                                    Yes it is working.

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                                    • N Offline
                                      nardo @stephenw10
                                      last edited by

                                      @stephenw10
                                      And this is the error log from which I think that the issue is PING result ;(

                                      c44c356a-3e03-473b-901a-097234d64091-image.png

                                      It is in daemon.log

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                                      • stephenw10S Online
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Hmm, the next version will not require any other link check, including ping.

                                        1 Reply Last reply Reply Quote 0
                                        • F Offline
                                          firefly2299
                                          last edited by

                                          After a lot of struggle this was my solution;

                                          1. It seems a static ip in the 192.168.1.x range is restricted so I changed the ip address of my isp router to 192.168.13.x.

                                          2. Powered off my pfsense1100 booted with usb (only the righter slot works) and pressed the [y] button a couple of times to prevent autoboot. Then I started the ‘recovery’ instead of ‘install’. And in the recovery I only opened the shell to ping a website and confirmed that my internetconnection was working. Then I typed exit to start with the install. And everything worked instantly.

                                          3. During the install you get at 3 moments the feeling that everything is stuck. Especially during the last stage, -the real install- just wait for like 10 minutes.

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