NUT with Riello Sentinel Pro 2200 USB connection cant make it work

Unoptanio

dennypage

@ha11oga11o The error you are showing above indicates that you are missing a quirk. See my post "Notes on USB quirks" and @Unoptanio's post "for my RIELLO model Vision VST1100" in the NUT Support thread.

Unoptanio

@dennypage
@ha11oga11o

nano /boot/loader.conf

add the last line

hw.usb.quirk.0="0x04b4 0x5500 0x0000 0xffff UQ_HID_IGNORE"

Unoptanio

@Unoptanio

dennypage

@Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

then reboot with reroot

I would generally recommend performing a "Normal" reboot. I have not tested adding quirks with the "reroot" approach.

Unoptanio

@dennypage

The first time I start pfsense the riello Sentinel PRO 2200 doesn't work for me.

Then it starts working after I press on "restart service"

dennypage

@Unoptanio Btw, you probably want to remove the debug_min now that you are done with USB diagnostics.

Unoptanio

@dennypage

In your opinion, why doesn't it start when pfsense is started for the first time?

dennypage

@Unoptanio All that stuff from upsd and upsmon simply indicate that your driver (usbhid-ups) is not running.

You need the log entries for usbhid-ups. Those are the ones you care about.

dennypage

@Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

In your opinion, why doesn't it start when pfsense is started for the first time?

If you do a normal reboot (not reroot), does it work at startup?

If not, please post the log entries for usbhid-ups.

Unoptanio

@dennypage
with normal reboot same problem

dennypage

@Unoptanio As noted, you need the log entries for usbhid-ups. You do not need to post any log entries for upsd or upsmon.

Unoptanio

@dennypage said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

usbhid-up

can't find anything for usbhid-up

dennypage

@Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

can't find anything for usbhid-up

Well, that's a problem.

If you have anything left in the Extra Arguments to driver section or the Additional configuration lines for upsmon.conf section, please remove it and try again.

Also, if you have a bunch of stuff filling your logs, it might be easier to log into the system and execute this command instead:

grep usbhid-ups /var/log/system.log*

Unoptanio

@dennypage

null

Unoptanio

@Unoptanio

I clicked on SAVE now it goes. but the next reboot same problem

Very strange it only happens with this Riello Sentinel Pro 2200

dennypage

@Unoptanio

@dennypage said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

If you have anything left in the Extra Arguments to driver section or the Additional configuration lines for upsmon.conf section, please remove it and try again.

You still have debug_min = 6 in the Extra Arguments to driver section. Please remove it.

Unoptanio

@dennypage said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

ncora debug_min = 6 nella sezione Argomenti aggiuntivi al driver. Per favore rimuovilo.

Rispondi al preventivo 0

ok. removed debug_min = 6 Save and now i reboot one moment....

same problem

Unoptanio

click on restart.....now work
When I first start pfsense it never works

all empty

dennypage

@Unoptanio We still need the log entries for usbhid-ups. I suggest that you log into the system and use the grep command show above to get the entries.

If you can't find anything for usbhid-ups, then post the entire log for the first two minutes following a reboot. If you are worried about sensitive information, you can PM me instead.

While you are there, can you also get the content of these two files please:

/usr/local/etc/nut/ups.conf
/usr/local/etc/rc.d/nut.sh