Thank you guys @gabacho4 and @Derelict for the quick support, when I started I had two problems:
I couldn't open a Ticket because I couldn't login into the Support Desktop portal.
My SG-1100 wasn't functional and all I saw in the console was "Marvel>>"
At the end of the day both problems got solved:
I had to use a different email account to register in the Support desktop portal, originally I was using my "@protonmail.com" account, I got the registration email but couldn't login. After registering using a "@gmail.com" account I was able to sign in, log in and create a ticket.
To fix the SG-1100, once I created the ticket, the Netgate team was very quick to provide me with the SG-1100 image I needed to reinstall pfSense and the instructions to do so. I was successful and now I have a functional device.
The question still remains on why I couldn't loggin using the protonmail account, I was able to place an order with it and register into this forum, but I couldn't sign in for the Support Desktop Portal, privacy was the price to pay this time LOL.
Thanks again for your willingness to help.