Another user recently recommended one: https://forum.netgate.com/topic/187986/netgate-7100-working-10gbaset-sfp That specifically claims to be low power. I've never tested it myself though.

@stephenw10 we had the fiber optic installer here yesterday, and WE were running cables to the ONT I forgot to unplug the cable yes me and it pulled the firewall over and that vibration caused the pcie mini card to move a tiny bit when the firewall fell over, it was rebooting after with use of the pcie card, weird reseated it and it fixed it but just to be sure I want to add that other stand off. The firewall is fine it just got bumped is all but it was enough vibration to move the card some how. That card has had tons of errors on it for years. I am going to replace it also when I fix the standoff

Hmm, OK. Yes the installer image is the same for both versions; it can install multiple available versions. However that's the wrong image, the 1100 is not an amd64 device it's aarch64(arm64). The recover image you should use is: netgate-installer-aarch64.img.gz You should see: [image: 1714680160932-screenshot-from-2024-05-02-21-02-26.png]

I would certainly expect it to be. There is no complex custom code required for that, for example, which would need significant developer time to maintain. At some point it will be marked EoL and from then it would be maintained as best effort. If some new bug or security issue was discovered specific to that platform it might potentially be excluded but AFAIK that's never happened to any previous devices. Hard to predict the future though!

Urgh that sucks! But good to find a cause.

Hey, I was experiencing the same issue with the Crucial CT16G4SFD824A 16 GB (DDR4, 2400 MT/s, PC4-19200, Dual Rank x8, SODIMM, 260-Pin) Memory. No matter how long I waited, it would never boot. This was weird because I even contacted Netgate and that's what they said they put in the upgraded models of the 7100. I did end up returning the Crucial stick and buying a Kingston KCP424SD8/16 OEM 16GB DDR4 2400MHz SODIMM Laptop RAM Memory Module and it ended up booting and working perfectly. I figured I'd add to the thread of ram modules that worked for the 7100. I am running 24.03-RELEASE with coreboot 01.00.00.20.

Yeah the drive should show there on one of the SATA ports. Try a full power cycle if you have not already. If an SSD fails like that it will some re-appear after a power cycle. Of course if it does it should be replaced as soon as possible because it will fail again. That just proves it's a bad drive. Steve

The forum routing issue was not related to the pkg repo outage. It wasn't down for anything close to 52 hours. It was more like 6. Anyway it's back up now and our monitoring has been changed appropriately. Apologies for the inconvenience. Steve

The NDI is on the label, the serial number (also on the label) will also identify the unit for TAC. And, yes, there is no Net Installer for armv7. Yet.

If it were just a DHCP issue (unlikely IMO) then, yes, you would be able connect to the VPN still. I would try to replicate the state then test what's actually broken from the console.

Ok, done. See Todo #15441, under pfSense Docs.

Mmm, it can take far longer to boot than expected if you change the RAM size as it has to retrain it. But not longer than, say, 10mins so it sounds like that stick really isn't compatible.

Open a TAC ticket and request it: https://www.netgate.com/tac-support-request Or use the Net Installer to install 23.05.1. That has the required flashrom version.

@jimp Thankyou! I have an M1 macbook and I could see the console menu but could not input anything. I tried multiple different USB-C Male to USB-A Female convertors with the supplied Netgate 2100 cable and no change. To get out of the stuck screen session: Ctrl-a, Ctrl-\ This works on my Macbook Pro M1 ~circa 2020 running Sonmoa 14.4.1 screen /dev/cu.usbserial-110 115200,-ixon [image: 1713936170006-netgate2100.png]

@stephenw10 Update was successful after removing old ZFS BE Snapshots ! Thanks !

@SteveITS Thank you so much. Manage to sort this out with Netgate TAC. Much appreciated

Were you able to resolve this?

@Gertjan As I noted above, the first time I did it I connected the console cable after power up. Later I connected it before power up and I got a response then. That seemed to have solved the problem. Everything is working now.

Why does the looks of the box matter? Usually network equipment is out of sight anyway, atleat mine are... well, apart from WiFi Accesspoints, with those I can understand that the looks could matter, but I will choose an AP for its performace and features over it's looks. But each to their own :)

@stephenw10 I can't believe it! I pulled the SG-1100 out of the e-waste bin and tried the other port and it worked! Honestly shocked. I didn't think a port would fail so late in the process. Maybe some weird USB2/3 compatibility issue. Thank you. -Devan